privacy policy

Purpose of use of customer information in our store

We use customer information collected on our website for the following purposes. We will not handle customer information beyond the scope necessary to achieve the following purposes of use, except when permitted by law or when we have obtained the prior consent of the customer.

1. To provide services requested by customers, such as delivery of ordered products and delivery of e-mail newsletters.

2. To obtain statistical data for the purpose of devising measures to provide higher quality services to our customers.

Use of Personal Information

In principle, this site shall use customers' personal information within the scope of the aforementioned “Purposes of obtaining personal information,” and shall obtain prior consent from customers when using such information outside the scope of the “Purposes of obtaining personal information.

Content of Customer Information Collected by the Company

The customer information that we collect on this site for the purposes stated above includes the following

Name

Zip code and address

Telephone number

E-mail address

Gender

Date of birth

All of the above personal information is provided by the customer on a voluntary basis. However, if you do not provide us with this information, you may not be able to use some of our services.

Implementation of Security Measures

In order to ensure the accuracy and safety of customer information, we implement information security and other safety measures to prevent unauthorized access to personal information and the loss, destruction, alteration, or leakage of personal information. In addition, when improvements are required as a result of internal audits, actual security incidents in the market, or requests from customers, we will promptly correct the situation.

Provision of Customer Information to Third Parties

We will not provide customer information to third parties without the prior consent of the customer, except in the following cases

1. When we have obtained prior consent from the customer.

2. When we disclose or provide customer information to subcontractors, etc. to the extent necessary for them to provide services requested by the customer.

3. When disclosed or provided in a form that does not identify the individual, such as statistical data.

4. When personal information is disclosed or provided to a third party that has entered into a confidentiality agreement, a prohibition on re-provision of personal information, and a sharing of responsibility in the event of an accident, and whose handling of personal information is guaranteed to be equivalent to that of this site.

5. When a court, public prosecutor, police, or other judicial or administrative agency makes a legally obligated request for disclosure of personal information.

6. When the Company reasonably determines that such disclosure is necessary to protect the rights, property, safety, etc. of the Site or a third party.

Deposit of Customer Information

In the event that we outsource the handling of customer information to a third party, we will select an appropriate outsourcing company and provide necessary and appropriate supervision to the outsourcing company to ensure the safe management of the entrusted customer information.
The following subcontractors are entrusted with the information necessary for their operations. These companies are obligated to maintain the confidentiality of personal information and are prohibited from using the information for any other purpose.

1. As a product delivery service: order name, delivery address information, and delivered product information.

Correction, Suspension of Use, etc. of Personal Information

If a customer wishes to correct or discontinue the use of his/her personal information, please contact us via the Contact Us page. We will respond to the request as soon as possible after confirming the identity of the customer.

*To ensure that the personal information registered by customers is accurate and up-to-date, and to allow customers to constantly update their information, the site also provides a “Confirm/Change Registered Information” page.

Matters Concerning Customer Information

1. When we receive a request for disclosure of customer information from the person in question, we will disclose the customer information in the manner agreed upon with the person in question. However, we may refuse disclosure in the following cases. In such cases, we will explain the reason why we cannot disclose the information. In addition, we may charge you a fee for the disclosure. In such cases, we will inform you of the amount in advance.

2. Notification of the purpose of use of customer information
When we receive a request from a customer to be notified of the purpose of use of the customer information, we will notify the customer of the purpose of use. However, we may not do so in the following cases. In such cases, we will notify you that we will not notify you, along with the reason why we will not notify you. In such cases, we will notify you in advance of the amount of the fee required for the notification. In such cases, we will inform you of the amount in advance.

3. Correction of Customer Information
If we receive a request from a customer to correct, add, or delete (hereinafter referred to as “correct, etc.”) customer information on the grounds that the said customer information is not true, we will correct, add, or delete the customer information. If we receive a request for correction, addition, or deletion of customer information (hereinafter referred to as “Correction, etc.”) due to the fact that the content of the relevant customer information is not true, we will conduct fact-finding and other investigations without delay to the extent necessary to achieve the purpose of use, and make the necessary corrections if the request is found to be reasonable. In the event of correction, etc., we will notify the customer to that effect to the extent possible.

4. Suspension of Use of Customer Information
When we receive a request from a customer to stop using or delete (hereinafter referred to as “stop using, etc.”) the customer information collected by us for the reason that the customer information is used for purposes other than those agreed by the customer in advance or that the customer information was obtained through wrongful means, we will stop using or delete the customer information. In the event that the Company receives a request from a customer to cease use or erase the customer information (hereinafter referred to as “cease of use, etc.”), the Company will conduct the necessary investigation, cease use, etc. of the customer information, or take alternative measures to protect the rights of the person in question. In the event of suspension of use, etc., the Company will notify the person in question to that effect.

5. Cessation of Provision of Customer Information to Third Parties
When we receive a request from a customer to stop the provision of customer information to a third party on the grounds that the customer information in our possession is being provided to a third party without the prior consent of the customer, we will conduct the necessary investigation and, if it is found that there is a reason for the request, we will stop the provision of the customer information to the third party. If we find that there is a reason for the request, we will stop the provision of the customer information to the third party.

6. Request Procedures
Requests for the above items 1 through 5 will be handled by our Personal Information Manager. Please note that we may ask you to identify yourself when you make a request for customer information.

7. Questions or complaints regarding the handling of customer information and the security control measures for customer information should be addressed through our Personal Information Manager (see above). Please contact us by letter or e-mail at that time.

Privacy Policy Revisions

We may revise this Privacy Policy from time to time to reflect customer feedback and to make improvements from time to time. When we post a revised version of this Privacy Policy, we will also update the last update date on this page. If we make material changes to this Privacy Policy or to the way we use your personal information, we will provide prominent notice of these changes before implementing them. Please review this Privacy Policy periodically to ensure that you are aware of how we are protecting the information of our customer users.

For inquiries, please contact

optic-salon ROKUSHO
Contact phone: 050-1807-2015
Response time: 12:00-18:00
E-mail address: opt.rokusho@gmail.com